Legal Policies & Information

Privacy Policy

1. Introduction

GM Secure Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone, address)
• Company name and business information
• Employment information (for job applicants)
• SIA licence details (for security personnel)
• Payment and billing information
• Communication preferences

2.2 Technical Information

• IP address and browser type
• Operating system and device information
• Website usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing security services and fulfilling contracts
• Processing job applications and recruitment
• Responding to enquiries and customer service
• Sending service updates and communications
• Improving our website and services
• Compliance with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

• Contract Performance: To provide services you've requested
• Legitimate Interests: To operate our business and improve services
• Legal Obligation: To comply with laws and regulations
• Consent: Where you have given explicit consent

5. Data Sharing and Disclosure

We may share your information with:

• Clients requiring security services
• Third-party service providers (IT, payment processors)
• Regulatory bodies (SIA, ICO) when required
• Law enforcement when legally required
• Professional advisors (lawyers, accountants)

We never sell your personal data to third parties.

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Job applications are retained for 12 months. Client data is retained for 7 years for accounting purposes.

7. Your Rights

Under GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at info@gmsecure.co.uk

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

9. International Transfers

Your personal data is stored and processed within the United Kingdom and European Economic Area. We ensure appropriate safeguards are in place for any international transfers.

10. Contact Information

For privacy-related queries, contact:

Data Protection Officer
GM Secure Ltd
Email: info@gmsecure.co.uk
Phone: +44 794 782 2002

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Last Updated: December 2024

Terms & Conditions

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Description

GM Secure Ltd provides professional security services including but not limited to:

• Manned guarding and security officers
• Mobile patrol services
• Event security
• CCTV monitoring
• K9 security services
• Facilities management
• Commercial cleaning

3. Service Agreements

All security services are subject to a formal service agreement specifying:

• Scope of services and deliverables
• Service fees and payment terms
• Duration and termination provisions
• Performance standards and KPIs
• Liability and insurance provisions

4. Payment Terms

• Invoices are issued weekly, bi-weekly, or monthly as agreed
• Payment is due within 14 days unless otherwise specified
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment

5. Client Responsibilities

Clients must:

• Provide accurate site information and access
• Notify us of any changes to requirements
• Ensure safe working conditions for our staff
• Provide necessary site-specific training
• Comply with health and safety regulations

6. Liability and Insurance

• GM Secure Ltd maintains comprehensive public liability insurance
• Employers' liability insurance covers all personnel
• Professional indemnity insurance protects against claims
• Our liability is limited to the extent permitted by law
• We are not liable for losses beyond our reasonable control

7. Termination

Either party may terminate services with written notice as specified in the service agreement. Immediate termination is permitted for:

• Material breach of contract
• Non-payment of fees
• Insolvency or bankruptcy
• Illegal activities

8. Confidentiality

Both parties agree to maintain confidentiality of sensitive information and not disclose proprietary information to third parties without consent.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of GM Secure Ltd and protected by copyright laws.

10. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of English courts.

Last Updated: December 2024

Data Protection Policy

1. GDPR Compliance

GM Secure Ltd is committed to full compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data Protection Principles

We process personal data in accordance with the following principles:

• Lawfulness, Fairness, Transparency: Processing is legal, fair, and transparent
• Purpose Limitation: Data collected for specified, legitimate purposes
• Data Minimisation: Only necessary data is collected
• Accuracy: Data is kept accurate and up to date
• Storage Limitation: Data retained only as long as necessary
• Integrity and Confidentiality: Data processed securely

3. ICO Registration

GM Secure Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZB687885.

4. Data Subject Rights

We respect and facilitate all data subject rights under GDPR, including access, rectification, erasure, restriction, portability, and objection.

5. Data Breach Procedures

In the event of a data breach:

• We will notify the ICO within 72 hours where required
• Affected individuals will be informed without undue delay
• We will take immediate steps to contain and remediate the breach
• A full investigation will be conducted

6. Staff Training

All staff receive regular data protection training and are required to comply with our data protection policies and procedures.

7. Third-Party Processors

We ensure all third-party data processors meet GDPR standards and have appropriate data processing agreements in place.

Last Updated: December 2024

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

2. Types of Cookies We Use

2.1 Essential Cookies

Required for the website to function properly. These cannot be disabled.

• Session management
• Security authentication
• Load balancing

2.2 Analytics Cookies

Help us understand how visitors use our website.

• Google Analytics (anonymized)
• Page view tracking
• User journey analysis

2.3 Functional Cookies

Remember your preferences and choices.

• Language preferences
• Form data retention
• Cookie consent preferences

3. Third-Party Cookies

Our website may use third-party services that set their own cookies:

• Google Analytics for website analytics
• Social media platforms (Facebook, Instagram, LinkedIn)
• Video embedding services

4. Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect website functionality.

Browser Cookie Settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

5. Cookie Consent

By using our website, you consent to the use of cookies as described in this policy. You can withdraw consent at any time by adjusting your browser settings.

Last Updated: December 2024

Complaints Procedure

1. Our Commitment

GM Secure Ltd is committed to providing excellent service. We take all complaints seriously and aim to resolve issues promptly and fairly.

2. How to Make a Complaint

Step 1: Contact Us

Please contact us with details of your complaint:

• Email: info@gmsecure.co.uk
• Phone: +44 794 782 2002 or +44 204 502 5752
• Post: Office 6429, 321-323 High Road, Chadwell Heath, Romford, RM6 6AX

Step 2: Provide Information

Please include:

• Your name and contact details
• Details of the complaint
• Date and location of incident
• Any supporting evidence or documentation
• Desired resolution or outcome

3. Our Response Process

3.1 Acknowledgement (Within 2 Working Days)

We will acknowledge receipt of your complaint and provide a reference number.

3.2 Investigation (Within 5 Working Days)

We will conduct a thorough investigation, which may include:

• Reviewing incident reports and CCTV
• Interviewing relevant staff
• Gathering additional information
• Consulting with clients if necessary

3.3 Resolution (Within 10 Working Days)

We will provide a written response including:

• Summary of investigation findings
• Explanation of actions taken
• Proposed resolution or remedy
• Steps to prevent recurrence

4. Escalation

If you are not satisfied with our response, you can escalate to:

• Senior Management: Request review by directors
• SIA: Security Industry Authority for licensing matters
• ICO: Information Commissioner's Office for data protection issues

5. Continuous Improvement

All complaints are logged and analyzed to identify trends and improve our services. We regularly review our complaints procedure to ensure effectiveness.

6. Confidentiality

All complaints are treated confidentially and handled in accordance with GDPR regulations.

Last Updated: December 2024